Refund policy

Returns

We offer a 30-day return policy from the date of item receipt. To qualify, the item must be unopened and in its original packaging. Buyers are responsible for return shipping costs. If your return is approved, we'll provide a return label and instructions. Please note that shipping fees are non-refundable.

To start a return please contact us at contact@wonaskin.com with your name, order number, and a brief description of the reason for return and condition of the item. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

With any order issues, please contact us at contact@wonaskin.com with your name, order number, and a brief description of the issue and your desired outcome. We will promptly assess the issue and take the necessary steps to make it right. If the item is found to be defective or damaged, we will provide a full refund or send a replacement item. In the case of receiving the wrong item, we will cover return shipping and send you the correct item. Alternatively, we can ship the correct item and offer a 50% discount on the first received item.

Exchanges

The fastest way to exchange an item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order cancellation

To cancel an order, please email us at contact@wonaskin.com with your name and order number. Please note that if the order has already begun processing, it cannot be canceled.